WrenchRoute is dispatch software run by Daniel Bitzane and Chris Gignilliat. Your shop holds the account; you are using it as one of its staff.
The short version: use it for your shop's work and nothing else, your shop owns its own data and pays for the service per technician each month, a field worker's phone reports its position while he is on duty or still has an open job and anyone at your shop can see it, and the software is provided as-is with no guarantee that it will be available when you need it.
These terms are between Daniel Bitzane and Chris Gignilliat ("we", "us", "the operator"), who own and run WrenchRoute, and you, the person signing in.
The business you work for holds the account and decides who gets one. Where these terms say "your shop", that means that business. Where they say "you", that means you personally.
If your shop has a separate written agreement with us, that agreement governs the account, and these terms govern your own use of it. If the two conflict, the written agreement wins.
You accept these terms by tapping Agree. You cannot use the app without accepting them, because everything below is the basis on which we let anyone in.
We record which version you accepted and when. If we change these terms in a way that matters, you will be asked to accept the new version at your next sign-in.
Your account is yours alone. Do not share your password, do not let anyone else sign in as you, and tell your dispatcher immediately if you think someone has.
Everything done from your account is treated as done by you. Your shop decides what your account can see and do, and can change or remove it at any time.
If you work in the field — a technician or a parts runner — the app reports your phone's position to WrenchRoute while you are signed in and on duty, so that your shop can see where the trucks are and so that arriving at a job can be detected automatically. The phones of other accounts do not report a position.
You are off duty when you have pressed Off duty under your name (it lasts until you press On duty), on a day of approved time off, and on a day your shop's schedule says you do not work unless you pressed On duty that day. While you are off duty your phone does not report a position — unless you still have an open job: a call you have accepted and not finished, or for a parts runner a run not yet delivered. Then it keeps reporting until that job is done. It also stops when you sign out.
By accepting these terms you acknowledge that tracking and agree to it.
We do not keep a trail of where you have been: your account holds your latest position only, and each report replaces the one before it. If your phone stops reporting, that last position is cleared automatically after 90 days.
The times you arrived at and left a job are recorded on that job, and stay with it as part of your shop's records.
Your position can be seen by the people in your own company: anyone your shop has given an account, whatever their job title — not only dispatch and the managers. It is not sold, and it is not shown to anyone outside your shop.
You can refuse or withdraw the phone's location permission in your phone's settings. Doing so may stop parts of the app working, and it is a matter between you and your employer, not between you and us.
This section is about your shop's account, not about you: you personally pay us nothing. It applies once we have switched billing on for your shop, and your shop's owner manages it from the Billing tab on the website.
Your shop pays per technician, per month, through Stripe, our payment processor. Every account with a technician job title that has not been switched off is billed; every other account — parts runners and the office included — is free. The price per technician, and whether sales tax is added, are shown on the Billing tab before the subscription starts. A shop with no technicians pays for one.
The first subscription a shop starts comes with a free trial of the length shown on the Billing tab. A shop has one trial.
The number of technicians your shop is billed for — its seat count — follows its accounts. A technician is billed from the day he joins: as soon as your shop has more technicians than it pays for, the seat count goes up and Stripe charges for the rest of the current month. A technician taken off comes off from the next bill: a month already under way is billed at the most technicians it reached, and no part of it is refunded.
Card details are entered on Stripe's own page and held by Stripe. We never see or store a full card number; we keep only what Stripe tells us about the subscription — its status, the seat count, and the amount and date of the latest payment.
If a payment fails, or the subscription becomes unpaid or ends, your shop has 7 days to put it right. After those 7 days your technicians can still sign in and see the calls they already have, but cannot take new calls until it is paid, and your shop's owner is told in the app. Until a subscription has started, and while it is unpaid or ended, no new technician can be added.
Your shop's owner can change the card, see invoices or cancel at any time from Manage billing, which opens Stripe's own billing page. Cancelling stops the bills that would follow; a month already paid for is not refunded, and the Billing tab shows when the subscription ends. If your shop's account is deleted, its subscription is ended at Stripe straight away.
Use the app for your shop's work, and nothing else. In particular, do not:
We may suspend or remove any account that does any of this, without notice, and we will tell your shop why.
We own WrenchRoute: the software, the design, the name and everything we build into it. You get permission to use it while your shop has an account, and nothing more. Nothing here transfers any ownership to you or to your shop.
Your shop owns its own business records: its customers, its calls, its trucks, its parts and its employee records. We store and process them only to run the service for your shop.
We do not sell your shop's data. We do not show it to another shop. We do not use it to train artificial intelligence models.
If you send us a suggestion, a bug report or an idea, we may use it and build it into the software, and we will owe you nothing for it. Do not send us anything you consider confidential or want paid for.
Dispatch is time-critical and this is software. It can be unavailable, a phone can lose signal, a notification can fail to arrive, and a position can be wrong or stale.
Do not rely on it as the only way your shop can operate. Keep a phone list and a way to write a call down. Treat what the app shows as information, not as certainty, and confirm anything that matters by talking to a person.
THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND.
To the fullest extent the law allows, we disclaim all warranties, express or implied, including any warranty of merchantability, fitness for a particular purpose, accuracy, and non-infringement.
We do not promise that the app will be available, uninterrupted, secure, error-free, or that any alert, notification, position or report will be delivered, timely or correct. We do not promise that data will not be lost.
To the fullest extent the law allows, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, lost business, lost work, missed calls, lost or corrupted data, vehicle damage, or personal injury arising from the use of, or the inability to use, the app.
Our total liability to you, for everything taken together, is limited to one hundred dollars ($100) or the amount you have personally paid us, whichever is greater.
These limits apply however the claim is framed, and even if we were told the damage was possible. Nothing here limits liability that the law does not allow to be limited.
If a claim is brought against us because of something you did with the app — breaking these terms, breaking the law, or misusing somebody's data — you will defend us and cover our losses and reasonable costs, including legal fees.
We may suspend or end your access at any time, with or without reason, and your shop may do the same to your account. You may stop using the app at any time.
Sections 7, 9, 10, 11 and 13 continue to apply after your access ends.
These terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules.
Any dispute between you and us that cannot be settled by talking about it will be resolved by binding individual arbitration in Texas under the rules of the American Arbitration Association, rather than in court. Either of us may still bring a claim in small-claims court if it qualifies.
Any dispute is brought individually. Neither of us will bring a class action, a collective action, or a representative action against the other, and an arbitrator may not consolidate claims. You and we both waive any right to a jury trial.
Any claim must be brought within one year of the event it arises from, or it is waived, unless the law says otherwise.
We may change the app and these terms as the software develops. When the terms change in a way that matters, the version number changes and you will be asked to accept the new version at your next sign-in. Continuing to use the app after accepting means you accept it.
These terms, together with the privacy policy, are the whole agreement between you and us about the app. If any part cannot be enforced, the rest still stands. Our not enforcing something once does not waive it. You may not transfer your rights under these terms; we may transfer ours as part of a sale of the business.
Questions, or anything you need to tell us: support@wrenchroute.app.